Privacy Policy

National Claims Negotiators LLC (“NCN,” “we,” “us,” or “our”) is a licensed public adjuster company based in Mansfield, Texas. This Privacy Policy explains what personal information we collect when you visit nationalclaimsnegotiators.com (the “Site”), contact us, or communicate with us by phone, email, web chat, or text message, and how we use and protect it.

Information we collect

We collect information in the following ways:

• Information you give us. When you submit our contact form, use our chat widget, call us, or email us, you may provide your name, email address, phone number, state, type of property damage, and any details about your claim or situation that you choose to share.
• Information from messages. If you exchange text messages or web chat messages with us, we keep the content of those messages along with your phone number and the date and time they were sent.
• Information collected automatically. When you visit the Site, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, and referring website, using cookies and similar technologies.

How we use your information

• To respond to your inquiries and provide a free claim review.
• To evaluate whether we can help with your claim and, if you hire us, to provide our public adjusting services.
• To communicate with you by phone, email, web chat, and text message about your inquiry or claim, as described below.
• To operate, secure, and improve the Site and understand how visitors use it.
• To comply with legal and regulatory obligations, including state public adjuster licensing requirements.

Text messaging

If you give us your mobile phone number and agree to receive text messages, we may text you about your claim review request, scheduling, claim status, and follow-up on your inquiry. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for help. Providing your phone number is not required to request a claim review, and consent to receive texts is not a condition of purchasing any service from us. See our SMS terms for more detail.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only as follows:

• Service providers. With companies that help us run our business, such as our website hosting and analytics providers, email delivery provider, and customer communication and CRM platform (including the platform that powers our chat widget and text messaging). These providers may use your information only to perform services for us.
• Your claim. If you hire us, we share information with your insurance company, contractors you choose to work with, and others involved in your claim, as needed and as you authorize.
• Legal and safety. When required by law, regulation, or legal process, or to protect our rights, our clients, or others.
• Business transfers. In connection with a merger, sale, or reorganization of our business, in which case the information would remain subject to this policy.

Cookies and analytics

The Site uses cookies and similar technologies, and privacy-oriented analytics, to understand traffic and improve performance. Most browsers let you block or delete cookies in their settings. Blocking cookies may affect how parts of the Site work. Some browsers also offer a “Do Not Track” or similar signal; because there is no common standard, the Site does not currently respond to these signals.

How long we keep information

We keep personal information for as long as needed to respond to your inquiry, provide our services, and meet legal, licensing, accounting, and record-keeping requirements. After that, we delete or de-identify it.

Your choices

• To stop text messages, reply STOP to any message.
• To stop marketing emails, use the unsubscribe link in the email or contact us.
• To ask what personal information we hold about you, or to ask us to correct or delete it, contact us using the details below. We will respond as required by applicable law, and we may need to keep certain information for legal or regulatory reasons.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information, such as Social Security or financial account numbers, through the contact form or text messages.

Children's privacy

The Site is intended for property owners and is not directed to children under 13. We do not knowingly collect personal information from children.

Links to other sites

The Site may link to other websites, including our social media pages. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Continued use of the Site after an update means you accept the updated policy.

Contact us

Questions about this Privacy Policy or your information? Contact us:

See also our Terms of Service.